After years of sitting in classrooms, church congregations, in front of the TV, or sitting in meetings, individuals often THINK they are retaining information and will respond to that information in a certain way.
The truth is, that when an actual opportunity arises where they must take action in a certain task or event, they will often be surprised that they did not react as they thought they would.
Why? Because knowledge memorized is not the same thing as knowledge that has been understood and experienced. Experiences reveal belief systems, behaviors and various skill sets that are not always addressed in a classroom environment.